TravelPerks+ helps you plan and book great travel experiences, but it does not provide emergency assistance while you are travelling. If an emergency occurs during your trip, you should contact local emergency services, your travel insurance provider, or your cruise line or hotel directly.
What Emergency Assistance Covers
Emergency assistance refers to urgent help needed while you are travelling, such as:
- Medical emergencies
- Lost or stolen passports or documents
- Trip disruptions due to illness or injury
- On‑ground support for itinerary changes
TravelPerks+ is a travel membership and booking program and does not offer 24/7 emergency or on‑location support during travel.
Who to Contact in an Emergency
1. Local Emergency Services
If you are in immediate danger or need urgent medical help, contact the local emergency number for the country you are in.
Examples include:
- Australia: 000
- United States / Canada: 911
- United Kingdom / Ireland: 999
- Europe: 112
2. Your Travel Insurance Provider
If you have travel insurance, your insurer can assist with:
- Medical treatment or evacuation
- Hospital admissions
- Lost luggage
- Trip interruption or cancellation
Always carry your policy number and emergency contact details with you while traveling.
3. Your Cruise Line or Hotel Provider
For emergencies related to your booking:
- Contact the cruise line’s onboard guest services
- Speak with the hotel reception or front desk
- Use the local contact details listed in your itinerary
These providers are best placed to assist with on‑ground support or booking‑specific issues.